*Please note that although cushions may feel firm on the day of delivery, they will soften and settle with time.
Furniture Protection Plan
Many stains can be removed by a professional. If your stain is from an incident or accident and you purchased your furniture with a Furniture Protection plan within the last 5 years, contact the plan provider before attempting any cleaning or repair yourself. If you purchased the plan prior to June 2015 call 800-686-5559. If you purchased the plan after June 2015 a claim can be filed by app (iTunes & Android), phone, or website
Upholstery Accidents and Professional Cleaning
Professional cleaning is always the preferred method of cleaning your upholstery. However, if you decide to spot clean on your own, be sure to follow the industry standard cleaning methods indicated by the fabric codes found on the law tag.
Standard Cleaning Codes:
Note: For prewashed fabrics upholstered onto a frame, follow the S cleaning code.
When it’s time for overall cleaning of your slipcovers, it is important to follow the manufacturers’ instructions to prevent shrinkage or fading. Not all slipcovers are washable; some require professional cleaning. Note: Laundered fabric may still require an “s” cleaning code for spot cleaning so that ring residue and shrinking is avoided.
Machine washable slipcovers
Divide slipcovers into manageable washloads. Always wash the entire slipcover for uniform results. Close all zippers and Velcro closures prior to washing. Use cold water and mild detergent. Tumble dry on low until slightly damp; remove promptly to reduce wrinkling. Do not line dry as it may stretch the fabric. Some fading and loss of sizing is to be expected.
Dry clean only slipcovers
Always dry clean the entire slipcover for uniform results. Close all zippers and Velcro closures prior to cleaning. Some fading and loss of sizing is to be expected.
All fabric will fade over time, although how fast this occurs is largely determined by the material content, color and the amount of direct sunlight to which the piece is exposed. Cotton fabrics and primary colors show fading the fastest. Always avoid placing your furniture in direct sunlight, as fading is not covered under the manufacturers’ warranties.
Fabric pilling is normal. Pilling can be controlled through the use of a fabric shaver; available at most fabric shops. Pilling will eventually cease over time if maintained through shaving. Shaving does not affect the fabrics performance or longevity.
Dye lot, shading or crushing
Variation in color especially on natural fabrics (cotton) is to be expected. That’s why it’s recommended to purchase all pieces of a collection at the same time. Shading and crushing of fabrics like chenille, velvet or micro fiber is also to be expected.