Genuine leather is warm and inviting and one of the few materials that actually gets better with age. Continued use only makes it more comfortable.
Nature loves to be creative and, as a result, no two pieces of leather are identical. Even the same hide has shade differences due to higher or lower density of the materials fibrous structure. There may be distinctive marks from barbed wire nicks, branding, scratches, and even insect bites, lending each piece of furniture its own personality. Only true leather can boast these marks and they are not considered cause for a warranty claim.
Many stains can be removed by a professional. If your stain is from an incident or accident and you purchased your furniture with a Furniture Protection plan within the last 5 years, contact the plan provider before attempting any cleaning or repair yourself. If you purchased the plan prior to June 2015 call 800-686-5559. If you purchased the plan after June 2015 a claim can be filed by app (iTunes & Android), phone, or website
Leather upholstery requires the same care as fabric upholstery in terms of the cushion care.
Cleaning methods will depend on the type of leather purchased. Check your leather type; aniline/protected leather, wax pull up leather, oil pull up leather, or nubuck leather prior to cleaning or conditioning to ensure you have the appropriate product.